Xtend Voice Logger for VoIP Lines is a multi-line voice recording solution that can be used to record
H.323/SIP VoIP calls occurring on your network. Call recording helps in improving customer service by enabling your managerial staff and supervisors to review actual telephone conversations, allowing you to address customer issues quickly and fairly.
Mindful of the fact that conversations are recorded and can be reviewed at any time, employees tend to
be polite and courteous on phone and follow company policies and procedures when dealing with
customers and prospective clients.
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Voice logs can also be used to implement personnel performance reviews, perform self-appraisal and
train customer support staff to handle calls in difficult situations. The presence of voice logs also
ensures that records are maintained for resolving customer grievances and disputes.
Connected to the mirrored/monitored port of the managed switch, Xtend Voice Logger logs complete
call details including Caller ID, call duration, time of call, time to pickup and the audio of the VoIP call.
The solution can scale to 120+ channels per PC. It is possible to mix and match Xtend Voice Logger for
Analog Lines and Xtend Voice Logger for Digital trunks together with Xtend Voice Logger for VoIP lines, and the software will present a combined unified browser interface for accessing all connected devices.
Unique features present in the product include client popup software that enables call information to pop up on any agent PC, integration capability with any CRM software, remote audio live snoop capability and a browser-based user interface that enables remote access from any PC on the network.
Key Features:
• Supports H.323 and SIP VoIP Calls
• Supports G.729/G.711 codecs
• Stereo audio logs of all calls
• Browser-based user interface
• Logs complete call details
• Powerful search and reporting
• Call record commenting and tagging
• Advanced audio player
• Backup/archiving capability
• Alerts and client-side popups
• Live call snoop
• Phonebook and call statistics
• Multi-user login facility
• Audio compression capability
• Export of audio files to MP3/PCM/GSM
Hardware Features
Input From : Mirror Port from
PC Connectivity : Ethernet Port (RJ 45)
Storage : Local Hard Disk
Supported PBX
Cisco, Asterisk, Avaya, Alcatel, Nortel, Ericsson, NEC, Mitel, Panasonic, Siemens
VoIP Protocols
- Cisco Call Manager (Skinny)
- Avaya Office Manager (H.323), IP Office
- Ericsson (H.323)
- Nortel (Unistem/SIP)
- SIP (Station Side/Trunk Side)
- H.323 (Station Side/Trunk Side)
- Alcatel OmniPCX 4400
- Siemens Hi-Path 4000
- Intertel CS-5200
- NEC NEAX 2400
- ShoreTel (VOX only)
- Alcatel OXE
- Panasonic TDE/NCP
- Astra NexSpan XS
- LG iPECS
- NEC SV8X00/SV9X00
- IAX2
Minimum System Requirements
Operating System (32/64-bit) : Windows 2008/2012/Vista/7/8
Browser : Internet Explorer 6.0 or above
Processor Speed : Dual Core or higher
Memory : 2 GB or above
Hard Disk Space : 500 MB for software installation 1 GB approx. for 175 hrs of recording
Should you need more information please contact hotline:085738355909 or contact@datapirantiutama.co
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